Customer Care
Privacy Policy
Introduction
Futurelings (“we”, “us”) is a UK family business based in the United Kingdom. We take your privacy seriously and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you place an order or contact us, we may collect:
- Your name, email address, and shipping address.
- Order details and payment confirmation (we do not store full card numbers).
- Messages you send us, such as reviews or support enquiries.
How We Use Your Information
- To process and deliver your orders.
- To respond to your questions and provide customer support.
- To send occasional emails about new kits and offers (only if you've subscribed).
- To improve our products and website.
Sharing Your Information
We never sell your data. We only share details with trusted partners required to fulfil your order — for example payment processors and delivery couriers — and only what they need to do their job.
Your Rights
Under UK GDPR you have the right to access, correct or delete your personal data, and to opt out of marketing at any time. To exercise these rights, email us and we'll respond within 30 days.
Cookies
Our website uses essential cookies to keep your shopping cart working, and analytics to understand how the site is used. You can control cookies in your browser settings.
Contact Us
Questions about your privacy? Email hello@futurelings.co.uk or visit our contact page.